The Senate Committee on Trade, Commerce, and Entrepreneurship is eyeing the penalization of ‘hoax ordering’ to protect riders and employees of delivery services from ‘unjust cancellations and bogus transactions.’ 

The panel has already endorsed their suggestion for plenary deliberation and early approval. 

The chairman of the panel, Senator Aquilino Pimentel III, said Committee Report 273 is scheduled to be fine-tuned once the senate reconvenes regular sessions on July 26. 

Pimentel noted that the report will outline “the urgent need to protect delivery riders of all food, grocery and pharmacy delivery services in light of the rising cases of unjust order cancellations and bogus transactions.”

Once enacted into law, it will “prohibit food, grocery, and pharmacy delivery service app providers from requiring their delivery riders and drivers to advance money for the fulfillment of orders.”

Besides the penalization of fraudulent bookings, the remedial legislation will require delivery app services to create a mandatory reimbursement scheme for their riders. 

Pimentel added that the issue is a very timely topic that needs to be addressed seeing as people have grown accustomed to ordering things online. He mentions that the law will be relevant even after the pandemic as people will likely continue with online shopping. 

The bill will also need the implementation of Know-Your-Customer (KYC) rules, which will require customers to submit proof of identity and verify their residential address – subject to compliance with the Data Privacy Act of 2012.

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